Hotel Puerta America - Madrid

I loved its specialized employees.

The place was spotless, I booked the deluxe room with views of city, everything was beautiful. The location was incredible, relatively near Berlin Park...

Very pleasant and exceptionally nice staff, it was very enjoyable short stay.

Fairly clean, great value hotel, its location was particularly good and unbeatable and very close to museums and the city centre and airport and close to airport. The breakfast was reasonably good...  

Fine architectural features in every corner.

The unique room layout made it challenging to find useful spaces.

I'm from Madrid and I stayed here the last night before moving to another country. expectations about this hotel were high and exceeded them. possibility of choosing between a lot of rooms. In the reception with...  

The incredible breakfast, a lot of variety of everything and of very good quality, even gummies for the little ones! There was everything, down to the smallest detail. I loved everything about the hotel, if I went back to Madrid I would repeat for...  

The Silken Puerta America is renowned to have been designed by 19 top designers. This was a true amazing experience to stay there at booking price.

The hotel staff does not provide a 4 star experience. We stayed during a week-end and experienced many noisy experiences - It must be said that there is a night-club in this hotel which attract a lot of people. Pay attention to the towels as we did experience having dirty ones.

hotel is on the road, has paid parking, reception was a little slow really, person who attended us was correct. rooms are rare, comfortable, bed very cozy, bathroom very complete, with basic elements of toilet, hair dryer very uncomfortable (you...  

It was excellent the room decor, comfort and overall feel was excellent,

The menu choice in restaurants wasnt great didnt really cater for normal tastes, nightclub on top floor was lovely but the drinks were very very expensive as was breakfast,but overall was a lovely hotel although at the rates in the hotel guide of 850 euro per night I wouldnt recommend, but if you got a special offer as I did it was great.

nice style hotel a little bit far from the centre

The thing I liked the most was the design of the floor's and the room'S. The skyline bar was very nice as was the downstairs bar and the outdoor garden. The stuff was excellent, very helpfull at all times....  

excellent stay but minor reception delay

The bed was comfortable. The staff were helpful. They even went out of their way to arrange a taxi for us promptly.

There was a slight delay at the reception during check-in.

reception staff is very helpful. We liked the bar upstairs very much and got free entry to the party on Saturday. beds are very comfortable. wifi worked very well, shower with hydro massage also worked without problems, unlike in other hotels...  

Not enough value related to the price. I may not find the dryer in the bathroom, but you didnt have it. And I dont like the open style door in the bathroom because its too cold after shower. Room was smaller then the picture. Location is not good as well.

the personal very good restaurant exellent service and food rooms very orginal toproof bar very nice view over madrid (discothek),

in the bathroom only duch The breakfast room is no nice ,very simple

Good hotel, offers free wi-fi, a fitness centre, and 24-hour reception. The staff helped with parking during my first stay, which I fondly remember. Highly recommend it for a relaxing weekend getaway!